Privacy Policy

Introduction

Welcome to NevTan Cloud. NevTan Cloud ("NevTan", "we", "our", or "us") is committed to protecting your privacy and handling personal information in a transparent, secure, and responsible manner.

This Privacy Policy explains how NevTan Cloud collects, uses, stores, shares, and protects information when you access or use our websites, cloud platform, infrastructure services, application hosting services, artificial intelligence services, APIs, software, support services, and related offerings (collectively, the "Services").

Information We Collect

Account and Registration Information

When you create a NevTan Cloud account, we collect your name, email address, password (hashed), company name, billing address, and payment information processed through our payment provider.

Usage Data

We collect information about how you use our Services, including log data, API request metadata, resource consumption metrics, deployment history, and feature usage patterns.

Technical Data

We automatically collect technical information including IP addresses, browser type, operating system, device identifiers, and session data when you access our platform.

Customer Content

Your applications, data, configurations, and other content you deploy or store on NevTan Cloud infrastructure are processed to deliver the Services. We do not access customer content except as required to operate the Services, comply with legal obligations, or with your explicit consent.

Communications

When you contact our support team, submit feedback, or communicate with us, we retain those communications to resolve your inquiries and improve our Services.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Services
• Process transactions and send billing-related communications
• Send technical notices, security alerts, and administrative messages
• Respond to support requests and provide customer assistance
• Detect, investigate, and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our terms
• Send product updates and marketing communications (where you have consented)
• Analyze usage patterns to improve platform performance and user experience

Information Sharing

We do not sell your personal information. We share information only in the following circumstances:

• Service providers: We share data with third-party providers who assist in delivering the Services (see our Subprocessor List).
• Legal requirements: We may disclose information when required by law, court order, or governmental authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets, customer information may be transferred.
• With your consent: We share information for any other purpose with your explicit consent.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Account data is retained for the duration of your subscription and deleted within 90 days of account closure upon request.

Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption at rest and in transit, access controls, regular security assessments, and incident response procedures. See our Security Overview for more detail.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing of your personal information for certain purposes.
• Restriction: Request restriction of processing in certain circumstances.

To exercise your rights, contact us at privacy@nevtan.com. We will respond within 30 days.

Cookies

We use cookies and similar tracking technologies. Please see our Cookie Policy for detailed information about how we use cookies and how you can manage your preferences.

International Transfers

NevTan Cloud operates primarily in the United States. If you are located outside the US, your information may be transferred to and processed in the US and other countries where our service providers operate. We implement appropriate safeguards for international data transfers in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our platform at least 30 days before the changes take effect. Continued use of the Services after the effective date constitutes acceptance of the updated policy.

Contact

For privacy-related questions or to exercise your rights, contact us at privacy@nevtan.com.