About This Trust Center
Trust is the foundation of every cloud platform. Organizations rely on NevTan Cloud to host applications, manage critical workloads, store data, power AI systems, and support business operations. This Trust Center is the central reference for our security, reliability, privacy, compliance, and governance commitments.
Security
Security is embedded at every layer. From physical data center controls to application-layer access management, we implement defense-in-depth to protect customer workloads and data.
- AES-256 encryption at rest for all customer data
- TLS 1.2+ for all data in transit, including internal service calls
- Network isolation between customer workloads
- Regular penetration testing and vulnerability assessments
- MFA required for all staff accessing production systems
- Least-privilege access controls with full audit logging
Full details are available in our Security Overview.
Reliability
We design for resilience with redundant infrastructure, automated failover, and operational runbooks to maintain service continuity. Our uptime commitments are documented in our Service Level Agreement.
| Service | Uptime Commitment | Status |
|---|---|---|
| App Platform | 99.95% | Operational |
| Managed Databases | 99.95% | Operational |
| Object Storage | 99.99% | Operational |
| AI Inference | 99.9% | Operational |
Privacy
We are committed to handling personal data responsibly and transparently. Our Privacy Policy covers all details. Key commitments:
- Data portability and deletion rights fully supported
- Subprocessors publicly listed at our Subprocessor List
- Data Processing Agreements available on request
Compliance Posture
| Framework | Status | Notes |
|---|---|---|
| GDPR | Compliant | DPA available on request |
| CCPA | Compliant | Privacy rights supported |
| SOC 2 Type II | In progress | Audit in progress |
| ISO 27001 | In progress | Certification in progress |
Policy Documents
All NevTan Cloud policies are publicly available:
- Privacy Policy
- Terms of Service
- Acceptable Use Policy
- Cookie Policy
- AI and Data Usage Policy
- Service Level Agreement
- Subprocessor List
- Security Overview
Incident Reporting
For security concerns or to report a vulnerability, contact security@nevtan.com. For privacy concerns, contact privacy@nevtan.com.
We're here to help
Our team responds to legal and policy questions within one business day.